Client Services
Shipping
Where do you ship?
SHIDÉ currently offers worldwide shipping.
How long does delivery take?
Orders are carefully prepared and dispatched within 3–5 business days. Delivery times vary by destination.
Will I receive tracking information?
Yes. Once your order has been shipped, a tracking number will be sent via email.
Personalisation
Can I request custom sizing?
Selected SHIDÉ pieces can be tailored upon request.
Can I request a different colour?
Depending on fabric availability, custom colour requests may be accommodated.
Returns
Do you accept returns?
Returns are accepted within 14 days of delivery for unworn items in their original condition.
Are personalised pieces eligible for return?
Custom-made and personalised orders are non-refundable.
Care
How should I care for my linen garment?
We recommend gentle washing at low temperatures and natural air drying to preserve the fabric's beauty and longevity.
Contact
For any enquiries, bespoke requests or assistance, please contact us at: